Terms of Service
Pet Tech Shop
1. Overview
This website is operated by Pet Tech Shop. Throughout the site, the terms "we", "us" and "our" refer to Pet Tech Shop.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and policies referenced herein.
If you do not agree to all the terms, you may not access the website or use any services.
2. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory of residence.
You may not use our products for any illegal or unauthorised purpose nor violate any laws in your jurisdiction.
3. General Conditions
We reserve the right to refuse service to anyone at any time for any reason.
Your content (excluding credit card information) may be transferred unencrypted over various networks. Payment information is always encrypted.
You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service without written permission.
4. Products & Services
We make every effort to display product descriptions and images as accurately as possible.
However, we do not guarantee that:
- Product descriptions are always error-free
- Colours displayed on your screen are fully accurate
We reserve the right to:
- Limit quantities of any products
- Discontinue products at any time
5. Pricing & Payments
All prices are listed in AUD and are subject to change without notice.
We reserve the right to:
- Modify or discontinue pricing at any time
- Cancel orders if pricing errors occur
You agree to provide current, complete, and accurate purchase and account information.
6. Shipping & Delivery
Orders are processed within 24–48 hours and shipped with tracking.
Estimated delivery time is 4–8 business days across Australia.
We are not responsible for delays caused by third-party couriers.
7. Returns & Refunds
Our returns policy complies with the Australian Competition and Consumer Commission (ACCC).
You are entitled to a refund or replacement if a product:
- Is faulty
- Is not as described
- Does not perform as expected
We do not offer refunds for change of mind.
8. Accuracy of Information
We are not responsible if information on this site is not accurate, complete, or current.
The material is provided for general information only and should not be relied upon solely.
9. Third-Party Services
We may provide access to third-party tools or services which we do not monitor or control.
Use of these services is entirely at your own risk.
10. User Comments & Feedback
If you submit comments, ideas, or feedback, you agree that we may use them without restriction.
We are not obligated to:
- Maintain comments in confidence
- Pay compensation
- Respond to comments
11. Personal Information
Your submission of personal information is governed by our Privacy Policy.
12. Errors & Omissions
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
13. Prohibited Uses
You are prohibited from using the site:
- For unlawful purposes
- To violate any laws or regulations
- To transmit malicious code
- To collect personal data of others
14. Limitation of Liability
To the maximum extent permitted by law, Pet Tech Shop shall not be liable for any injury, loss, claim, or damages arising from your use of our service or products.
15. Indemnification
You agree to indemnify and hold harmless Pet Tech Shop from any claims arising from your breach of these Terms.
16. Governing Law
These Terms are governed by the laws of Australia.
17. Changes to Terms
We reserve the right to update or modify these Terms at any time.
Changes will take effect immediately upon posting on the website.
18. Contact Information
For any questions regarding these Terms, please contact us via our website.