Shipping & Returns
Shipping & Tracking
At Pet Tech Shop, we aim to get your order out as quickly as possible.
Order Processing
- All orders are processed within 24–48 hours (business days).
- Once your order is dispatched, you will receive a tracking ID via email so you can monitor your delivery in real time.
Delivery Timeframes
- Australia-wide shipping: 4–8 business days
- Delivery times may vary slightly depending on your location and courier delays.
Tracking Your Order
- As soon as your order is shipped, you'll receive a tracking number via email.
- If you do not receive your tracking details within 48 hours, please contact our support team and we'll assist you right away.
Returns & Refunds Policy
At Pet Tech Shop, we follow all consumer protection guidelines set by the Australian Competition and Consumer Commission (ACCC).
You Are Eligible for a Return or Refund If:
- ✅ The item is faulty or defective
- ✅ The item is not as described
- ✅ The item does not perform as intended
We Do Not Offer Returns For:
- ❌ Change of mind
- ❌ Incorrect choice
- ❌ Damage caused by misuse
Return Conditions
- 📋 Items must be returned in original condition where applicable
- 📋 Proof of purchase is required
How to Request a Return
- Contact us with your order number
- Provide details (and photos if needed)
- Our team will review and provide next steps